The time I need to prepare an order for shipping varies. Please allow 1-3 business days for ready to ship items and personalised cards. The processing time for custom papercut portraits is currently 2-3 weeks. If your order is urgent, please contact me to check for availability of a priority order.
UK delivery is by Royal Mail First Class service, which aims to deliver to UK in 1-3 working days. However, please note that this is an estimated delivery time and cannot be guaranteed (especially at busy times such as Christmas).
International delivery is by Royal Mail International Standard service, which aims to deliver to Europe in 3 to 5 working days and to the rest of the world in 6 to 7 working days. However, please note that these are estimated delivery times and cannot be guaranteed (especially at busy times such as Christmas).
Delivery Queries: Sometimes things do go wrong with delivery which are out of my control. If you have not received your item within 5 working days (UK) of me posting it then please get in touch. For international deliveries please allow 15 working days.
Unpacking Your Items: Please take care when unpacking your order not to use sharp objects to avoid potential damage to you items.
Customs and Import Taxes: Any customs charges incurred are the sole responsibility of the customer, and it is the customer’s responsibility to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. I cannot be responsible for delays due to customs.